State Farm® Insurance Agent Trey Nelms

"this State Farm location has been wonderful! They have always gone above and beyond to help my family and make sure we get the best services around! They are the best!!"

"The only group I will use for insurance! My wife was recently rear ended and Trey, Meghan, and the whole team took incredible care of us. No one ever wants to use insurance but when we had to last month, everyone here went above and beyond. Very grateful to have such a reliable and trustworthy group help us with every step along the way!"

"I’d recommend anyone to this place! Each person is friendly & makes sure that you are up to date on anything that’s going on within the company. I’ve spoken with Meghan & Trey & it’s always a wonderful experience & conversation . This Truly is a family environment. Thank u guys, keep being awesome!"

"I recently had to file a claim with my insurance company, State Farm, and the entire process was seamless from start to finish. I called my Agent, Trey Nelms, before business hours and left a voicemail explaining my situation. Within 10 minutes, an agent from his office called me back, ready to assist. The agent I worked with, Meghan Andrejczuk, went above and beyond to ensure everything was handled quickly and efficiently. She was incredibly professional, responsive, and took the time to make sure I understood each step along the way. Not only that, but she called me a few days later to check in, see how I was doing, and see if I had any additional questions. The claim was processed smoothly, and I felt truly taken care of. I couldn’t ask for better service— Trey Nelms and his team had my back 100% and I am so so grateful. Highly recommend!"

"I have had nothing but absolute positive experiences with the whole crew at Trey Nelms- State Farm Insurance. Helpful in all of our services provided by them,love them all."

"I have been with State Farm for many years. I have stayed with them because in my opinion they give 100% every time. Over the years...they have always responded quickly to any questions I have needed answers about They always go over options for whatever I'm looking for and are very knowledgeable and happy to share information on all the polices , prices what is covered, what is not etc.I have with them at present policies that cover cover two houses and my car. This however is not the only reasonsI have stayed with them. They care about what's going on with the people they are covering. Fo all the years they have taken care of my needs..Trey,Jordan, Megan, Ashley...no matter who I talk with they are so very nice and hospitable..I love that about them. I get that home town feel . I don't feel like I'm getting shuffled thru. It means a lot to me...I recommend them highly. They are all 5 star in my book."

"All of the staff is great to work with. They always answer the phone and are very knowable and very helpful. If you need auto home or life insurance this is the place to call"

"The people at Trey Nelms State Farm have always gone above and beyond to help me with anything I needed. I have spoken to everyone there at some point and they ALL were (are) amazing to us and Treated us like family! I am sad we were dropped but understand why and it was not any fault of this agency - Trey spoke with me and he was more than willing to try and appeal it for me! I appreciate the service and hard work everyone put in for us. Even after all this everyone is still wonderful in helping me with past claim issues and questions I have about insurance! We would/ will defiantly come back when we can. I will miss doing business with you all. Maybe I’ll call in, just to say hello! 😂 Thank you all, & God bless! ❤️🥹"

"I can easily recommend this group. The staff was very helpful and patient with all my policy questions after an accident."

"I'm never disappointed. They always give answers that help. I love this office."

"Jordan Pinel was incredibly helpful and knowledgeable. If you're looking for an insurance agent, call Jordan. He will take great care of you."

"Emily was very helpful and I was pleased with the quote. More helpful than others that I talked to. Would recommend them. Every time I have a question I am treated with respect. Highly recommend them."

"This office here, with my guy Jordan at the wheel is literally ALL I EVER WANTED FROM AN INSURANCE COMPANY... All I ever wanted was some personal attention (phone calls emails)and somebody to keep me posted monthly on my premiums.. I need help with that.. if I could I will never switch companies again.. that's really how I feel..."

"I've been a State Farm customer for 40+ years and have had different agents in three states. I found Trey to be nothing but gracious even when I didn't purchase a new policy after we discussed it at some length. He was patient with my questions, helped me determine my risk, and didn't pressure me to buy. To me, that's someone who's looking out for my best interests, not his bottom line. That's good customer service in my book. Thanks Trey!"

"Trey Nelms is the worst agent I have ever had to deal with. I had State Farm for years under Wade Dyer with no issues what so ever. Once Wade retired my contract was reassigned to Trey. He immediately canceled my auto insurance and when I sold my home he wouldn't pick up my new home even though it's brand new and should have no issues for years. He has his employees call because he can't be bothered to deliver bad news and has them blame it on State Farm. Don't waste your time and energy and most importantly money going with Trey Nelms. You will be disappointed."

"Trey and his team go above and beyond what I could ever expect from an insurance agency. Emily has been the most pleasant, helpful and very patient with me that could be imagined. She has taken the time to explain things to me and has been so helpful. Meghan and Jordan also very helpful. Trey Nelms is not just the agent/owner, he’s taken the time to speak with me on several occasions. It’s Very True: Just Like a Good Neighbor, State Farm IS There!!"

"State farm it's a nice place they are good people they always helping me out thank you so much p.s I also want to thank Trey and Meghan. Y'all are great people."

"Had insurance through trey for a couple of years. Had one (not at fault) accident. State Farm's system made it a pain in the ass despite it not being my fault. HOWEVER, i called Trey up and he made it much smoother. Cant recommend Trey enough. I am moving to a different insurance platform based on costs, but i would recommend Trey to anyone who wants Statefarm coverage."

"Trey's office was fantastic and easy to work with! He even came to my house, walked through it, to make sure I had enough and the right coverages. Plus, he hand delivered a life policy here! Great office!"

"I've been with Trey Nelms at State Farm for a few years now. These folks are super nice, knowledgeable, efficient and just authentic in their approach to life and insurance!"

"From the moment we walked into their office, we knew we would be well taken care of. Being senior citizens and new to Chattanooga, we wanted to ensure we were properly insured for car and home and Jordan and Trey met those needs. Plus, they gave us valuable information on getting our car tags and drivers licenses! Whenever we have had a question about coverage, they have replied promptly. This is a very friendly office and the staff goes the extra mile to make it that way. Yes, you can get "cheaper" insurance but if receiving excellent service is important to you, call Trey or Jordan. You'll have no regrets!"

"Trey Nelms is the best property/casualty agent there is. His attention to detail is second to none. Trey makes you feel like family and understands your situations better than anyone I have ever worked with. Would highly recommend."

"Amazing agent! Awesome customer service. Attention to detail and prompt to resolve any issues or concerns. Absolutely recommend this agency."

"We had significant property damage from the May 9th morning storms. Trey & his team jumped to action and came by to assess the storm damage that day. Jordan was easy to work with to start the claims process. 10/10 recommend."

"If you are considering living in the Chattanooga area & going with State Farm, you need to reach out to this office. We had the best experience with them, they made us feel at home the minute we came into the office. They have always been super helpful and have made every transition so easy. Thank y’all for everything!"