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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Doug Dunn

Doug Dunn

August 29, 2024

5  out of  5
rating by Doug Dunn
"Trey's office was fantastic and easy to work with! He even came to my house, walked through it, to make sure I had enough and the right coverages. Plus, he hand delivered a life policy here! Great office!"
We responded:
"Thank you for the kind words Doug. The team and I look forward to working with your family. "
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Royce Gordy

August 23, 2024

5  out of  5
rating by Royce Gordy
"I've been with Trey Nelms at State Farm for a few years now. These folks are super nice, knowledgeable, efficient and just authentic in their approach to life and insurance!"
We responded:
"Thank you so much Royce. Hope you had a great birthday. "
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Richard Dalton

August 15, 2024

5  out of  5
rating by Richard Dalton
"From the moment we walked into their office, we knew we would be well taken care of. Being senior citizens and new to Chattanooga, we wanted to ensure we were properly insured for car and home and Jordan and Trey met those needs. Plus, they gave us valuable information on getting our car tags and drivers licenses! Whenever we have had a question about coverage, they have replied promptly. This is a very friendly office and the staff goes the extra mile to make it that way. Yes, you can get "cheaper" insurance but if receiving excellent service is important to you, call Trey or Jordan. You'll have no regrets!"
We responded:
"Hey Rick thank you so much for the kind review. It truly means alot. It is an absolute pleasure to work with you and Lindy."
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Nathan Frazier

June 5, 2024

5  out of  5
rating by Nathan Frazier
"Trey Nelms is the best property/casualty agent there is. His attention to detail is second to none. Trey makes you feel like family and understands your situations better than anyone I have ever worked with. Would highly recommend."
We responded:
"Nathan thank you for the extremely kind words. Pleasure to work with you. "
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Daisy Quinones

May 22, 2024

5  out of  5
rating by Daisy Quinones
"Amazing agent! Awesome customer service. Attention to detail and prompt to resolve any issues or concerns. Absolutely recommend this agency."
We responded:
"Thank you Daisy. It is a pleasure working with you. "
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Holly Delaney

May 15, 2024

5  out of  5
rating by Holly Delaney
"We had significant property damage from the May 9th morning storms. Trey & his team jumped to action and came by to assess the storm damage that day. Jordan was easy to work with to start the claims process. 10/10 recommend."
We responded:
"Holly we are so sorry you were affected but hope my team and I can make this time as easy as possible. It has been a pleasure working with you for the past years. "
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Regina West

May 10, 2024

5  out of  5
rating by Regina West
"If you are considering living in the Chattanooga area & going with State Farm, you need to reach out to this office. We had the best experience with them, they made us feel at home the minute we came into the office. They have always been super helpful and have made every transition so easy. Thank y’all for everything!"
We responded:
"Regina it was a pleasure working with y’all. Wishing yall a smooth move to SC. If ever back this way stop by and say hey. "
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Leigh Holland

May 7, 2024

5  out of  5
rating by Leigh Holland
"Here for you when you need it. Top notch Chattanooga insurance"
We responded:
"Thank you Leigh. We really appreciate the kind words. "
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P Jennings Jr

May 2, 2024

5  out of  5
rating by P Jennings Jr
"I would like to thank Jordan Pinel for his exceptional service! During my transition to becoming a resident of Tennessee, Jordan made the transfer from my existing State Farm policy to the Trey Nelms’ firm a flawless experience. Jordan’s commitment to follow-up in a timely manner and attention to detail exceeded my expectation. As for the icing on the cake, Jordan is just a nice guy that is very genuine in his commitment to build relationships."
We responded:
"Philip thank you for your business. I will pass these incredibly kind works on to Jordan. I know it will mean alot to him. "
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Robert Barber

May 2, 2024

5  out of  5
rating by Robert Barber
"Our family has used Trey Nelms State Farm for years since moving to Chattanooga. His team has been so amazing to our family. Highly recommemd."
We responded:
"Rob, it is a pleasure to serve you and your family. Thank you for the kind words. "
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Kjensmo Walker

March 21, 2024

5  out of  5
rating by Kjensmo Walker
"Jordan and Trey were exceptional customer service and prices were reasonable. Thanks, guys!"
We responded:
"Thank you Kjensmo. We really appreciate the review. Hope the move went smoothly. "
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Sam Moore

February 16, 2024

5  out of  5
rating by Sam Moore
"Highly Recommended! Trey, Emily, Mallory, Jordan, and the team have taken care of us so well, through fender-benders, home additions, and by providing a very personal touch to the sometimes complex world of insurance. Great team!"
We responded:
"Sam thank you for allowing us to help you and your family navigate the ups and downs. You truly are a pleasure to work with. "
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John Visser

December 27, 2023

5  out of  5
rating by John Visser
"Emily was very helpful and I was pleased with the quote. More helpful than others that I talked to. Would recommend them."
We responded:
"We are very blessed to have Emily on our team. Thank you John for the kind words."
Profile photo of Donna Drain

Donna Drain

December 27, 2023

5  out of  5
rating by Donna Drain
"I cannot say enough good things about Trey and his highly efficient and professional team! Trey is always available to answer questions. Jordan has just recently helped me with filing a claim and I can't say how kind and helpful he was. He made the whole process painless and effortless. This team doesn't just say they care they show it!"
We responded:
"Thank you Ms. Donna. We appreciate and enjoy working with you. "
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Quinn Spiech

December 8, 2023

5  out of  5
rating by Quinn Spiech
"I just moved to Chattanooga and needed to transfer my insurance to Tennessee. I worked with Jordan, who was extremely helpful in making this transition as smooth as possible."
We responded:
"Quinn welcome to Chattanooga. I will pass this along to Jordan. I know he will appreciate the kind words. Thank you for giving us the opportunity to help. We look forward to working with you. "
Profile photo of Shane Theriault (Shaneisapain)

Shane Theriault (Shaneisapain)

October 5, 2023

5  out of  5
rating by Shane Theriault (Shaneisapain)
"Very helpful & professional team. I’ve dealt with Trey directly along with Jordan & they go into great detail about my coverages & answer all my questions in depth. I have multiple policies including car, renters, life & disability & I’ve switched over from other companies to Trey Nelms State Farm because of their great quotes & clarity on what I’m getting. My significant other has even switched over. Unbeatable service. Thank you for always looking out for us!"
We responded:
"Shane thank you for the kind words and will tell Jordan as well. Always a pleasure working with yall. "
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Ranee Bates

August 1, 2023

5  out of  5
rating by Ranee Bates
"While researching renters insurance I knew I wanted someone local and close by and I was lucky to find Trey's office. I decided to give the office a call and spoke with Emily, a team member, who answered all my questions about a subject I knew little about. We spoke a few more times and her knowledge, patience and kindness spoke volumes to me. Within a couple of weeks I was in office receiving my policy, meeting the entire team and getting more questions answered. Trey Nelms and his team are respectful, very knowledgeable, patient, kind and top notch.I have already recommended them to family and friends. They made the process easy and smooth allowing me to have peace of mind. Thank you so much Emily, Trey and the entire team for everything."
We responded:
"Hey Ranee we really appreciate the kind words. We look forward to working with you. "
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Chadi Hallak

June 5, 2023

5  out of  5
rating by Chadi Hallak
"Trey and his assistant were so helpful. Can't beat their quotes. They give you all the details, answer all your questions patiently, and are very respectful."
We responded:
"Thank you so much for giving us the opportunity to help with your insurance needs. Look forward to working with you. "
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Jimmy Moncrief

May 15, 2023

5  out of  5
rating by Jimmy Moncrief
"Top Class service - Highly recommend Trey and his team!"
We responded:
"Thank you Jimmy. We appreciate and enjoy working with you and your family. "
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Jamie Hill

October 28, 2022

5  out of  5
rating by Jamie Hill
"Great agent and team. They work hard to take care of your family and needs"
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Mae Burrows

August 25, 2022

5  out of  5
rating by Mae Burrows
"Trey and his team do an excellent job. I was recently in a car accident and had a difficult time. I felt as if Trey and his team were with me all the way! I highly recommend them! This team is the reason why I stick with State Farm- THANK YOU TREY, JORDAN AND ENTIRE TEAM!!!"
We responded:
"Mae thank for the very kind words. It means a lot to us and we truly appreciate your business."
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Zack

May 31, 2022

5  out of  5
rating by Zack
"Great service time and time again. Would recommend this place to everyone!!"
Profile photo of Keisha Freeman,CPhT

Keisha Freeman,CPhT

August 31, 2021

5  out of  5
rating by Keisha Freeman,CPhT
"He is very knowledgeable and very trustworthy"
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Bobby McCrary

February 27, 2021

5  out of  5
rating by Bobby McCrary
"Very professional. Great service and a great price."
Profile photo of Michael Warren

Michael Warren

October 19, 2020

5  out of  5
rating by Michael Warren
"I'm moving to Chattanooga. They have been very helpful in getting me set up with a condo owner's policy"