State Farm® Insurance Agent Trey Nelms

"He was incredibly courteous. Kind asked about me and took care of my request quickly and efficiently."

"Trey has always been great! Super responsive couldn’t recommend him enough!"

"I would like to say that this location has one of the best insurance agents I’ve ever had in my life. His name is Jordan. He has the best customer service. He’s always very polite very professional willing to help you in anything that you need. It’s definitely been a joy having him as an insurance agent"

"Our truck needed towing and after we called Trey he got it taken care of for us very quickly and efficiently. He's been our agent for 3 years now and the customer service has been outstanding. Thank you!"

"I originally started with renters insurance through this State Farm location. I now have multiple policies through them. They have been incredibly helpful, in particular Josh, with every step of the process. The human touch is so important. I’m able to consistently communicate with the same representative, who knows my situation. They are punctual with answers to any of my questions and are reliable with follow-up and follow-through. When you can find this level of customer service, it makes a world of difference."

"I just love the experiences I have with Trey Nelms’s office! Josh in particular is amazing every time! There is never a problem he is not willing to help you out with and so patient. Don’t hesitate to call if you have a question or problem. Trust me, they are there for you each and every time!! Thank you for all you do!! You make the world a better place."

"These guys and gals rock!!"

"Jordan Pinel took good care of me with an affordable plan to support my family in the event of the unthinkable. Thank you Jordan and the whole Trey Nelms team for a great experience, and peace of mind for me and my family."

"We’re very happy with Trey Nelms State Farm and our agent Gregg Underwood. Their professional service and attention to detail in some complicated situations have been excellent. They truly are like a good neighbor!"

"Great experience. Very helpful and was able to get me the best deal possible."

"I had a broken windshield. I call Trey Helms State Farm and they set it up to be replaced. Was able to set it up to be done at my wife's work. Done on time and made sure everything was set correctly. I always get calls to put out my account for bids. I may be paying a dollar or two extra but Trey Helms service far exceeds my expectations and worth every dime I am paying for my insurance. Your insurance is only as good as your agent."

"Highly recommend bundling everything through Trey! We bought our first home and he broke everything down for us so that we fully understood what we needed and why."

"Trey Nelms State Farm is so wonderful to work with! Their customer service is outstanding and they really take the time to see what you need to cover your house and contents, auto and even sit down and go over your need for Life Insurance and what would best serve you. I recommend them 100%!"

"Just moved from California to Chattanooga. Trey Nelms office was fantastic. Josh is my agent and he was very kind and knowledgeable. I was in and out in no time. Decision was easy. The full coverage costs for me and my kids were so much less than other places (AAA) and they are a hands on can do kind of service. Will even make a home visit! A premium service!! Highly recommend this office and insurance!!"

"this State Farm location has been wonderful! They have always gone above and beyond to help my family and make sure we get the best services around! They are the best!!"

"The only group I will use for insurance! My wife was recently rear ended and Trey, Meghan, and the whole team took incredible care of us. No one ever wants to use insurance but when we had to last month, everyone here went above and beyond. Very grateful to have such a reliable and trustworthy group help us with every step along the way!"

"I’d recommend anyone to this place! Each person is friendly & makes sure that you are up to date on anything that’s going on within the company. I’ve spoken with Meghan & Trey & it’s always a wonderful experience & conversation . This Truly is a family environment. Thank u guys, keep being awesome!"

"I recently had to file a claim with my insurance company, State Farm, and the entire process was seamless from start to finish. I called my Agent, Trey Nelms, before business hours and left a voicemail explaining my situation. Within 10 minutes, an agent from his office called me back, ready to assist. The agent I worked with, Meghan Andrejczuk, went above and beyond to ensure everything was handled quickly and efficiently. She was incredibly professional, responsive, and took the time to make sure I understood each step along the way. Not only that, but she called me a few days later to check in, see how I was doing, and see if I had any additional questions. The claim was processed smoothly, and I felt truly taken care of. I couldn’t ask for better service— Trey Nelms and his team had my back 100% and I am so so grateful. Highly recommend!"

"I have had nothing but absolute positive experiences with the whole crew at Trey Nelms- State Farm Insurance. Helpful in all of our services provided by them,love them all."

"I have been with State Farm for many years. I have stayed with them because in my opinion they give 100% every time. Over the years...they have always responded quickly to any questions I have needed answers about They always go over options for whatever I'm looking for and are very knowledgeable and happy to share information on all the polices , prices what is covered, what is not etc.I have with them at present policies that cover cover two houses and my car. This however is not the only reasonsI have stayed with them. They care about what's going on with the people they are covering. Fo all the years they have taken care of my needs..Trey,Jordan, Megan, Ashley...no matter who I talk with they are so very nice and hospitable..I love that about them. I get that home town feel . I don't feel like I'm getting shuffled thru. It means a lot to me...I recommend them highly. They are all 5 star in my book."

"All of the staff is great to work with. They always answer the phone and are very knowable and very helpful. If you need auto home or life insurance this is the place to call"

"The people at Trey Nelms State Farm have always gone above and beyond to help me with anything I needed. I have spoken to everyone there at some point and they ALL were (are) amazing to us and Treated us like family! I am sad we were dropped but understand why and it was not any fault of this agency - Trey spoke with me and he was more than willing to try and appeal it for me! I appreciate the service and hard work everyone put in for us. Even after all this everyone is still wonderful in helping me with past claim issues and questions I have about insurance! We would/ will defiantly come back when we can. I will miss doing business with you all. Maybe I’ll call in, just to say hello! 😂 Thank you all, & God bless! ❤️🥹"

"I can easily recommend this group. The staff was very helpful and patient with all my policy questions after an accident."

"I'm never disappointed. They always give answers that help. I love this office."

"Jordan Pinel was incredibly helpful and knowledgeable. If you're looking for an insurance agent, call Jordan. He will take great care of you."