State Farm® Insurance Agent Trey Nelms

"I've been a State Farm customer for 40+ years and have had different agents in three states. I found Trey to be nothing but gracious even when I didn't purchase a new policy after we discussed it at some length. He was patient with my questions, helped me determine my risk, and didn't pressure me to buy. To me, that's someone who's looking out for my best interests, not his bottom line. That's good customer service in my book. Thanks Trey!"

"Trey Nelms is the worst agent I have ever had to deal with. I had State Farm for years under Wade Dyer with no issues what so ever. Once Wade retired my contract was reassigned to Trey. He immediately canceled my auto insurance and when I sold my home he wouldn't pick up my new home even though it's brand new and should have no issues for years. He has his employees call because he can't be bothered to deliver bad news and has them blame it on State Farm. Don't waste your time and energy and most importantly money going with Trey Nelms. You will be disappointed."

"Trey and his team go above and beyond what I could ever expect from an insurance agency. Emily has been the most pleasant, helpful and very patient with me that could be imagined. She has taken the time to explain things to me and has been so helpful. Meghan and Jordan also very helpful. Trey Nelms is not just the agent/owner, he’s taken the time to speak with me on several occasions. It’s Very True: Just Like a Good Neighbor, State Farm IS There!!"

"State farm it's a nice place they are good people they always helping me out thank you so much p.s I also want to thank Trey and Meghan. Y'all are great people."

"Had insurance through trey for a couple of years. Had one (not at fault) accident. State Farm's system made it a pain in the ass despite it not being my fault. HOWEVER, i called Trey up and he made it much smoother. Cant recommend Trey enough. I am moving to a different insurance platform based on costs, but i would recommend Trey to anyone who wants Statefarm coverage."

"Trey's office was fantastic and easy to work with! He even came to my house, walked through it, to make sure I had enough and the right coverages. Plus, he hand delivered a life policy here! Great office!"

"I've been with Trey Nelms at State Farm for a few years now. These folks are super nice, knowledgeable, efficient and just authentic in their approach to life and insurance!"

"From the moment we walked into their office, we knew we would be well taken care of. Being senior citizens and new to Chattanooga, we wanted to ensure we were properly insured for car and home and Jordan and Trey met those needs. Plus, they gave us valuable information on getting our car tags and drivers licenses! Whenever we have had a question about coverage, they have replied promptly. This is a very friendly office and the staff goes the extra mile to make it that way. Yes, you can get "cheaper" insurance but if receiving excellent service is important to you, call Trey or Jordan. You'll have no regrets!"

"Trey Nelms is the best property/casualty agent there is. His attention to detail is second to none. Trey makes you feel like family and understands your situations better than anyone I have ever worked with. Would highly recommend."

"Amazing agent! Awesome customer service. Attention to detail and prompt to resolve any issues or concerns. Absolutely recommend this agency."

"We had significant property damage from the May 9th morning storms. Trey & his team jumped to action and came by to assess the storm damage that day. Jordan was easy to work with to start the claims process. 10/10 recommend."

"If you are considering living in the Chattanooga area & going with State Farm, you need to reach out to this office. We had the best experience with them, they made us feel at home the minute we came into the office. They have always been super helpful and have made every transition so easy. Thank y’all for everything!"

"Here for you when you need it. Top notch Chattanooga insurance"

"I would like to thank Jordan Pinel for his exceptional service! During my transition to becoming a resident of Tennessee, Jordan made the transfer from my existing State Farm policy to the Trey Nelms’ firm a flawless experience. Jordan’s commitment to follow-up in a timely manner and attention to detail exceeded my expectation. As for the icing on the cake, Jordan is just a nice guy that is very genuine in his commitment to build relationships."

"Our family has used Trey Nelms State Farm for years since moving to Chattanooga. His team has been so amazing to our family. Highly recommemd."

"Jordan and Trey were exceptional customer service and prices were reasonable. Thanks, guys!"

"Highly Recommended! Trey, Emily, Mallory, Jordan, and the team have taken care of us so well, through fender-benders, home additions, and by providing a very personal touch to the sometimes complex world of insurance. Great team!"

"Emily was very helpful and I was pleased with the quote. More helpful than others that I talked to. Would recommend them."

"I cannot say enough good things about Trey and his highly efficient and professional team! Trey is always available to answer questions. Jordan has just recently helped me with filing a claim and I can't say how kind and helpful he was. He made the whole process painless and effortless. This team doesn't just say they care they show it!"

"I just moved to Chattanooga and needed to transfer my insurance to Tennessee. I worked with Jordan, who was extremely helpful in making this transition as smooth as possible."

"Very helpful & professional team. I’ve dealt with Trey directly along with Jordan & they go into great detail about my coverages & answer all my questions in depth. I have multiple policies including car, renters, life & disability & I’ve switched over from other companies to Trey Nelms State Farm because of their great quotes & clarity on what I’m getting. My significant other has even switched over. Unbeatable service. Thank you for always looking out for us!"

"While researching renters insurance I knew I wanted someone local and close by and I was lucky to find Trey's office. I decided to give the office a call and spoke with Emily, a team member, who answered all my questions about a subject I knew little about. We spoke a few more times and her knowledge, patience and kindness spoke volumes to me. Within a couple of weeks I was in office receiving my policy, meeting the entire team and getting more questions answered. Trey Nelms and his team are respectful, very knowledgeable, patient, kind and top notch.I have already recommended them to family and friends. They made the process easy and smooth allowing me to have peace of mind. Thank you so much Emily, Trey and the entire team for everything."

"Trey and his assistant were so helpful. Can't beat their quotes. They give you all the details, answer all your questions patiently, and are very respectful."

"Top Class service - Highly recommend Trey and his team!"

"Great agent and team. They work hard to take care of your family and needs"